Hiring a “Service Provider” Consumer Checklist

There is far more than price to consider when hiring a service provider for your family, home or business. Poor service, untrained employees, not getting what you paid for, accidents on the job… these are all worries that you may have when hiring a service. Use this checklist, and be “in the know” when hiring a cleaning company, handyman, carpet cleaner, lawn care service, window cleaner, auto detailer or any other kind of commercial or residential service provider.

□ Get Multiple Bids – Contact at least three companies and compare service offerings. Resist the dangerous urge to only look at price.

□ Licensing – All providers that you might hire should have a valid business license. In addition, some professions are required in some locations to hold special licensing or certifications. If a license is required, verify with your local contractors license board to verify validity. All Clean Services, Inc. is fully licensed to do business in the state of Arizona.

□ Bonding and Dishonesty Insurance – Bonding and dishonesty insurance are very similar, and they are a basic insurance policy ensuring reimbursement for dishonest employees when they are caught, tried and convicted. Without these 3 things the policy does not often pay. Companies may choose to invest in a more comprehensive insurance policy than just bonding type policies. Find out the details of their assurance package. All Clean is bonded for theft up to $5,000.00

□ Insurance – Can the company provide proof of adequate insurance to perform work for you? Pre-Employment Screening of Applicants – What kind of pre-employment screening of applicants does your provider do? If the service that you are hiring for requires private access to your home or commercial facility, you may feel more confident if you understand how the company checks out their employees. All Clean utilizes a 7 level screening process which includes a national criminal history, finger printing, social security #/ address verification, drug screening, work history and DMV check.

□ Staff Training – What kind of training is What their policy does not cover may wind up as your financial obligation, so be sure that the company is well protected. All Clean is covered with $2,000,000 of general liability insurance.

□ Employees or Sub-Contractor’s – Does the company hire employees or sub-contractors? This may not sound important, but it really can be. Businesses that use sub-contractors instead of hiring employees may have legal limitations over the amount of care and control they can have over the work being performed, insurance, worker’s compensation, training, and more. All Clean primarily uses employees.

□ Services Provided – Does the company provide the services that you want, and can they make expert recommendations on the services that you may need, but aren’t quite sure about? Service providers should be able to give you a good idea of what to expect from their service before hiring them. We offer window, carpet and hard surface floor care as well as complete janitorial and residential cleaning services.

□ Equipment and Products – What kind of products and equipment will the company provide, and what will you need to provide? Do they have green product options? Will you need to store anything? Does the company use any specialty equipment that may save time and be more efficient? All Clean uses primarily “green seal certified” cleaning products. We provide all cleaning equipment and can also provide janitorial supplies.

□ References and Testimonials – Can the company provide you with references or credible testimonials that verify the quality of their work? Please contact us for a list of testimonials from known and trusted sources. associations and certifications may indicate that the company has had to agree to a certain code of ethics, meet a minimum number of training hours, or be educated on the latest technical news in their industry. All Clean is certified thru IICRC and BSCAI.

□ Pricing – Do you understand the pricing for the work? Will it be by the job, by the hour, discounts for increased frequency, referral incentives, etc.? All are legitimate ways to charge, but you need to understand what the terms entail, including whether payment is due provided for the company’s staff? How many hours? Formal or informal? Evaluation or testing of learned knowledge? One-time, or on-going training? All Clean staff must undergo an intensive 40 hr training as well as attend ongoing mandatory monthly trainings.

□ Written Agreement – Is there a written agreement between you and the service provider so that you can both be sure that you understand what you can expect? Is there a long term commitment, or can you start and stop your service at any time? To end a contract with All Clean we simply ask for a 30 day written notice. You can also start or stop your service at any time.

□ Warranty of Service – Does the company warranty their service and / or products, and if so, what are the steps necessary? We offer 3 money back guarantees for Value, Satisfaction and Service.

□ Associations or Certifications – Does the company belong to any trade associations, consumer groups or have they become certified or received training in their trade? Different at the time of the service, in payments, invoiced or other means. Most of our work is priced by the job with Net 10 terms.

□ Rapport and Professionalism – Choose a company that you can work with. Many services that you hire are likely to be long term relationships. When there are miscommunicat-ions, or bumps in the road, are you confident that you can work with these people? Do you have a reliable and available contact to discuss details with as the work is going on? All Clean assigns account managers to each account and contacts and inspects our clients monthly.

□ Worker’s Environment – Consumers often report poor attitudes from staff as one of the number one complaints of services. Avoid that by asking about the longevity and satisfaction level of the staff for the company that you are hiring. All Cleans’ “Winners Circle” incentive programs help us attract and retain great staff.